Shipping / Delivery, Returns & Refunds policy
Shipping Policy
We currently ship within Ireland and Northern Ireland via An Post.
Shipping Rates:
Ireland: €6.49
Northern Ireland: €8.49
We aim to dispatch all orders within 48-72 hours of receipt during normal working days (Monday-Friday), excluding weekends and public holidays. As a small, dedicated (human) team, we work diligently to process and ship your order as quickly as possible.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
For any questions about your order or shipping, please don't hesitate to contact us—we're here to help!
Cancelation Policy
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for cancelling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail simpleherbalremedies@gmail.com
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
The good are not open, seals must be intact
The following goods cannot be returned:
The supply of goods that have been opened, tested or seals are broken
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
FAO Siobhan, 6 Mount Pleasant, Letterkenny, Co. Donegal, F92AX6P
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail simpleherbalremedies@gmail.com